FAQ
Orders & Shipping
How long will it take to receive my order?
We typically process and ship orders within 3-5 business days. Shipping times vary based on location, but most U.S. orders arrive within 5-7 business days after shipping.
Do you offer local pickup?
At this time, we do not offer local pickup, but we ship nationwide!
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size. We also offer free shipping on orders over $100.
Do you ship internationally?
Currently, we only ship within the U.S., but we hope to expand soon!
Local Delivery
Do you offer local delivery?
Yes! We offer local delivery within a certain radius for a small fee.
How do I know if I qualify for local delivery?
Enter your address at checkout, and if you're within our delivery area, the option will appear automatically.
How much does local delivery cost?
A small delivery fee applies, which will be shown at checkout.
How soon will I receive my local delivery order?
Local deliveries are typically made within 2 -3 business days after your order is placed. You’ll receive an email confirmation once your order is on its way!
Products & Ingredients
What kind of wax do you use?
Our candles are made with a clean-burning, eco-friendly wax blend that ensures a long-lasting and high-quality burn.
Are your candles non-toxic?
Yes! We use phthalate-free, high-quality fragrance oils and lead-free cotton wicks to ensure a safe and enjoyable experience.
Do you offer refills for your concrete jars?
At this time, we do not offer refills, but our concrete jars can be repurposed as stylish home décor!
Wholesale & Custom Orders
Do you offer wholesale?
Yes! If you're interested in stocking our candles, visit our Wholesale & Custom Events page for more details, or contact us at chocolateavenuecandleco@gmail.com.
Can I order custom candles for an event or business?
Absolutely! We create custom candles for weddings, corporate events, and private label branding. Reach out to discuss your vision!
Returns & Exchanges
What is your return policy?
Due to the nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us at chocolateavenuecandleco@gmail.com within 48 hours of delivery, and we’ll make it right!
My candle arrived broken. What should I do?
Please send us an email with your order number and a photo of the damaged item, and we’ll assist you with a replacement.
Still Have Questions?
Feel free to reach out to us at chocolateavenuecandleco@gmail.com, and we’ll be happy to help!